Our policy is to provide a product to you that you are completely satisfied with. Should there be a problem please contact us so we can discuss and correct it as soon as possible. We are also keen to receive any constructive feedback about our products and encourage you to contact us with any suggestions or enquiries about our product lines.

• Please endeavour to contact us within ten working days of receiving your product.
• The decision to either refund or replace the item will be made at the discretion of Sunglasswest.
• Refunds will not be made for the postage component of any purchase.
• Refunds or replacements will not be given for items which have sustained physical damage after acquisition has occured of any shipped product.